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We will attempt to rectify any problems which don't meet the above criteria.

it is unsafe or creates an unsafe situation.

it doesn’t do what you asked for and can’t easily be fixed within a reasonable time or.

it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time.

it is significantly different from the sample or description.

it has a problem that would have stopped you from buying it if you'd known about it.

If any of the following take place you must contact us, outlining the major problem in writing within 28 days:Ī product, good or service has a major problem when: are not delivered within a reasonable time frameĪ major problem occurs when the Customer believes the Product or Service does not meet the following criteria.have not been provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage.are not fit for the purpose Savvy told you it would be fit for and for any purpose that you made known to the business before purchasing.do not exactly match descriptions made by Savvy including our staff, website or online shop descriptions, and in promotions or advertising.

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Where possible, we will correct these mistakes free of charge, as long as you notify us in writing within 28 days of original purchase, with details of the mistakes you would like fixed, if your Product/s or Services/s: Occasionally, our digital products or online descriptions may contain minor human errors, typos or mistakes. Savvy takes every measure to ensure we deliver Products and Services which are of an acceptable quality that would normally be expected for the type of product and price point.

Due to the digital nature of our products, The Savvy Bookkeeper 'Savvy' does not provide a refund of any, or all, of the Fees paid for any Product if the customer has changed simply changed their mind, found it cheaper somewhere else, decided they did not like the purchase or had no use for it.